Relationship Anxiety: 6 Signs and How to Overcome and Find Love

Relationship Anxiety: 6 Signs and How to Overcome and Find Love

Relationship Anxiety: Signs, Causes and How to Overcome It

“Thought is not reality; yet it is through Thought that our realities are created.” Sydney Banks

Relationships are a beautiful journey, but more often than not they bring out our deepest fears and anxieties, holding up a mirror to insecurities within us that have yet to be healed.

If you’ve ever found yourself overthinking, feeling insecure, or constantly worrying about your partner’s actions, you’re not alone! I’ve been there and got the T shirt (in fact I used to have a whole chest of drawers full of them!).

Having spent over a decade helping people with my relationship anxiety coaching, I’m sharing the signs, the causes, and what actually works, drawing on my own stories and the transformations I’ve witnessed in my clients.

What Is Relationship Anxiety?

Relationship anxiety is the experience of persistent worry, fear and insecurity within a romantic relationship, even when there’s no obvious reason to feel that way. It’s that nagging voice that asks “does he really love me?” when everything is fine. It’s the spiral that starts when a message goes unanswered for an hour. It’s the knot in your stomach when you can’t work out where things are headed.

And here’s what most people don’t realise: relationship anxiety has very little to do with the relationship itself.

Sydney Banks said it best, thought is not reality, yet it is through thought that our realities are created.

Relationship anxiety is a thought problem, not a relationship problem. The anxiety isn’t coming from your partner’s behaviour, the uncertainty about the future, or the fact that he hasn’t texted back. It’s coming from the stories your mind is generating about all of those things. And when those thoughts become habitual, which they do, they create a pattern that follows you from one relationship to the next, regardless of who you’re with.

That’s why you can be with someone wonderful and still feel anxious. That’s why changing partners doesn’t fix it. And that’s exactly why understanding what’s really driving it is the first step to changing it.

Why Do I Have Relationship Anxiety? Where Does It Come From?

This is the question I get asked most. And the honest answer is that relationship anxiety doesn’t come from nowhere, it develops from a combination of your attachment style, your beliefs about your own worth, and the experiences that have shaped how safe you feel in relationships.

For most people I work with, one or more of these is at the root:

An anxious attachment style formed in early life. Limiting beliefs about whether you are truly loveable or enough. Unresolved experiences from past relationships, betrayal, loss, or emotional unavailability. A nervous system that learned at some point that relationships weren’t safe. And sometimes simply a very busy, overactive mind that has learned to use relationships as its primary source of worry.

The important thing to understand is that relationship anxiety isn’t a character flaw and it isn’t about the person you’re with. It’s a pattern, and patterns can change. I know because I’ve been there myself, and I work with people every day who have completely transformed their experience of relationships.

But first, you need to recognise what you’re dealing with.

What Are the Signs of Relationship Anxiety?

1. Anxious Attachment and Why It Keeps You Stuck

12 years ago, I fell head over heels in love with a guy who I’ll name Mr Big, AKA Sex and the City.

While dating Big, I became aware that I had attachment anxiety. Until becoming a therapist, I’d never heard of the term attachment anxiety or attachment styles. Yet understanding them helped give me insight into my behaviour and past relationship patterns.

An anxious attachment pattern means you do a LOT of anxious thinking about the relationship! Anxious attachment style people crave emotional and physical closeness and are more likely to hold onto a relationship even if they’re unhappy in it. The anxiety is heightened when our needs aren’t being met. In the case of Big, when I knew I was seeing him, I wasn’t so preoccupied with my thinking. My mind was calmer, and therefore I felt more relaxed.

Part of the problem came from the fact that I never knew when I was going to see him. Friends would ask me when I was next seeing Big, and I could barely answer them, which created a lot of shame and embarrassment within me.

Unfortunately, Big had an avoidant relationship style. He enjoyed being in a relationship, but when things were getting intimate, he’d pull back. You may have experienced this in the form of blowing hot and cold.

While I didn’t want to be seen as clingy or needy, my mind would start to wander if I didn’t hear from him. He didn’t feel the need to be in constant communication via text, and he wasn’t big on phone conversations.

With an anxious attachment style, I needed (or so I thought) more reassurance and contact as a source of validation that all was well.

While he told me he loved our relationship and what we had, he couldn’t commit more than a month in advance. And living at opposite ends of the country didn’t help.

After having hypnotherapy for anxiety with a peer, doing inner work on my identity, sense of value and fear of walking away, I ended the relationship a year later. I am grateful for that relationship because it taught me so much about myself and where I needed to heal and upgrade my identity, to value my worth, so that I could behave differently in the next relationship.

I believe every relationship, if we allow it, provides us with the opportunity to grow and evolve.

2. Jealousy and Possessiveness | When Insecure Thinking Distorts Reality

The fact is that jealousy and possessiveness are simply lots and lots of insecure thinking, which leads to insecure behaviour.

A big part of this is a lack of self-esteem or feeling unworthy or valuable. I was the green-eyed monster in my early relationships. And those jealous thoughts would distort reality, and I’d end the relationship.

But I always went back. Why? Because I’d wake up the next day in a blind panic about what I’d done and try to get them back.

Now I understand that the anxious attachment pattern mixed in with limiting beliefs about my value, or rather not feeling valuable, was the culprit. And if you have an insecure mind, you’ll see situations through the eyes of insecurity.

This is why awareness is key. The mind sees what it wants to see, and if you are seeing a situation through jealous thought patterns, you won’t have clarity on what’s true and what assumptions your thinking has brought you to.

Thoughts themselves are neutral. But when you have a landslide of thoughts on a subject and an identity that you’re not enough, that combination creates a story, and that story looks like it’s real!

3. Overthinking and Catastrophising | Why Your Mind Won’t Let It Go

I remember a coach saying to me that the only battle we are in is the one with ourselves. How true that is.

Here’s something to reflect on. All the feelings you want to feel, such as calm, happiness, peace, security and similar, are all there within you. In fact, these feelings reflect your true nature, your true state of being.

Therefore, if you want to feel calm, peaceful and secure within a relationship, you need to recognise what you’re doing which takes you away from your natural state, which is your thinking.

Analysing everything they’ve said or every message you’ve received will keep you stuck in your head, going around in circles.

I recognise the amount of time I’d spend thinking, overthinking, analysing and ruminating about my relationships, instead of being in the present moment. I’ve worked with hundreds of clients over the years who recognise exactly the same pattern in themselves.

Somewhere along the line, we’ve been led to believe that we need to ‘think’ about things to resolve them. That worrying about a relationship is somehow going to help us. When in truth, worry gives you nothing but takes everything away from you.

Journaling has helped me to recognise my habitual thinking and to see it as exactly that, habits of thought. These thoughts give me no information about reality, and it’s only if I give these thoughts my attention or believe in them that they have the power to create a drama.

4. Trying to Control the Relationship (and Why It Backfires)

A healthy relationship is one where the couple allows the relationship to naturally unfold. They don’t try to force the relationship to develop. They take time to get to know one another.

Being anxious about where the relationship is going and trying to make things happen is more likely to destroy the relationship, as I discovered. I was the ‘chaser’ in relationships. Looking to meet the parents or friends of my partner. Suggesting weekends away that, in my mind, equated to commitment.

In my twenties, I tried to get a boyfriend to sign up for a National Trust joint membership in a bid to prove he was committed to me and had a complete meltdown when he wouldn’t!

When you feel anxious in a relationship, you’re looking for security. But trying to control the relationship in a bid to feel secure is more likely to push the other person away.

Security is a feeling. Security doesn’t come from anything outside of you. What creates insecurity is lots of insecure thinking.

5. Staying When You Should Leave | Fear Disguised as Love

During my twenties, I was together with someone for six years. The last few years of the relationship, I was desperately unhappy and felt very alone, despite being in a relationship. Yet I was too scared to walk away.

I kept trying to convince myself that things would get better. But the spark was gone. The whole time we were together, we had plans to emigrate to Australia. He had secured a visa, and the plan was to apply for a de facto visa for me. However, it was never the right time to apply for it in his mind. He’d come up with excuses which ebbed away at my self-esteem.

Eventually, I had had enough. I left him and booked a flight to Australia, and spent three months there. I tried to get sponsored, but it seemed the Universe had different plans for me. I returned to the UK and saw an advert for a life coaching course. There was one place left, and I took it. I had a sense that this was meant to happen. That move paved the way for a brand-new career path as a hypnotherapist, coach and employee wellbeing trainer.

Life is short, and you deserve to be with someone who rocks your world! Relationships aren’t all plain sailing, and there will be stormy patches at times, but what matters is that you feel you’re with someone for all the right reasons.

Everything you want is on the other side of fear. Fear is the ego trying to keep everything the same, no matter how unhappy you are.

One of my first clients was a wonderful young woman who came for help with anxiety. As part of our time together, it stuck with me that the marriage she was in was a very controlling one. As we worked together, her anxiety subsided, and she grew stronger and more confident in herself.

As a result, she became more assertive in her marriage. She started to see her partner’s behaviour as controlling and manipulative. Long story short, but thanks to the deep changes she’d made through working with me, she left her marriage, her job, landed a brilliant new job and met a wonderful new man, and they are still together.

6. Fear of Vulnerability | Why Letting Someone In Feels So Hard

At the time I was dating Big, I celebrated my birthday. He came down from Edinburgh, and a big group of us went out for dinner and pretty much drank the restaurant dry of red wine. At the end of the evening, feeling half-cut and wearing very high heels, I fell over, landed straight on my face and broke my front tooth. I was traumatised.

I’d gone from having a great night to looking like a pirate with grazes and blood all over my face. There’s nothing like an accident to suddenly sober you up, and I decided I needed to go to A&E. Big said he’d come with me, and I refused.

All I kept thinking was that he’d come all the way down from Scotland for my birthday and that he hadn’t signed up for this. Looking back, I was already vulnerable because I was a mess, but I couldn’t bear for him to see me like this. I didn’t want to rock the boat by dragging him across town in the early hours of the morning to sit in A&E.

Ironically, while sitting there on my own in A&E, all I wanted was him.

My anxious attachment style meant I was scared to be vulnerable, to show vulnerability. I was trying to project an image that I was perfect and sorted.

Being vulnerable is something a lot of people struggle with. I’ve learnt that to have healthy relationships, I needed to let those guards down and allow people in. As Brené Brown speaks about, there is great power in being vulnerable because it leads to deeper and more beautiful connections.

Is It Relationship Anxiety or Are You Just Not in Love?

This is one of the most common and most distressing questions I hear and it deserves a direct answer.

Relationship anxiety and genuine incompatibility can feel remarkably similar from the inside. Both create doubt. Both make you question the relationship. Both can leave you feeling unsettled and confused.

The key difference is this: relationship anxiety tends to be driven by fear rather than truth. The doubts feel urgent and consuming, but when you get calm and quiet, really quiet, there’s usually a knowing underneath that you do want to be with this person. The anxiety is the noise on top of that.

Genuine incompatibility feels different. It tends to be quieter, steadier, and more persistent. It’s less of a racing spiral and more of a low-level knowing that something fundamental isn’t right, regardless of how much you care for the person.

If you’re not sure which one you’re dealing with, that uncertainty itself is worth exploring with someone who can help you separate the thought storm from the truth underneath it.

When Does Relationship Anxiety Go Away?

This is the question people ask when they’re exhausted by it and I completely understand why.

The honest answer is that relationship anxiety doesn’t tend to just go away on its own. If left unaddressed, the pattern usually follows you into the next relationship and the one after that, because the source of it isn’t the relationship, it’s the internal patterns driving it.

What I’ve seen in over a decade of working with clients is that relationship anxiety shifts, often dramatically and relatively quickly, when the work happens at the right level. Not just talking about it, not just understanding it intellectually, but actually shifting the underlying beliefs, attachment patterns and thought habits that are creating it.

When that happens, the change isn’t just that you feel less anxious in your relationship. It’s that you feel fundamentally different about yourself. And from that place, relationships look and feel completely different.

How to Get Rid of Relationship Anxiety: What Actually Works

Recognising yourself in any of the signs above is the first step. But awareness on its own only takes you so far, at some point the patterns need to shift at a deeper level, not just be understood intellectually. Here’s what I know works, both from my own journey and from over a decade of working with clients.

Understand where your anxiety is really coming from. Relationship anxiety feels like it’s about the relationship, about him, about what he said, about what might happen. But 100% of it is coming from your thinking. The moment you start to see your anxious thoughts as thoughts rather than facts, you create space between you and the anxiety. Journaling is one of the most powerful ways to start doing this. Write your thoughts down and watch how repetitive and habitual they are. That alone begins to loosen their grip.

Work on your attachment pattern. If you recognise an anxious attachment style in yourself, start there. The book Attached by Amir Levine and Rachel Heller is a brilliant place to begin. Understanding your pattern gives you insight into your behaviour rather than shame about it.

Come back to your own worth. Most relationship anxiety, at its core, is a self-worth issue. When you know your own value, really know it, not just intellectually but in your body, you stop looking to the relationship to provide security. Security becomes something you carry with you rather than something you need someone else to give you. This is the shift that changes everything.

Go deeper than talking about it. Understanding your patterns is one thing. Shifting them at the level they were created is another. Modalities like hypnotherapy, EFT tapping and the MAP Method work at the unconscious level, where the patterns actually live, which is why the changes people experience are often faster and more lasting than years of analysing the problem. Many of my clients notice shifts within just a few sessions that they’d been trying to achieve through willpower and self-awareness alone for years.


Ready to Stop Managing Relationship Anxiety and Actually Overcome It?

If relationship anxiety is something you’re ready to address at the root, rather than just manage on the surface, I’d love to talk. Book your free consultation and let’s look at what’s really going on and what’s possible for you.

Privacy Policy

This Privacy Policy sets out how we, Sara Maude Hypnotherapy Edinburgh, collect, store and use information about you when you use or interact with our website, saramaudehypnotherapy.com (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective 21st January 2020.

Contents

  • Summary
  • Our details
  • When you visit our website
  • Marketing communications
  • Information obtained from third parties
  • Disclosure and additional uses of your information
  • How long we retain your information
  • How we secure your information
  • Information stored on our premises
  • Transfers of your information outside the European Economic Area
  • Your rights in relation to your information
  • Changes to our Privacy Policy
  • Children’s Privacy

Summary

This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

  • Data controller: Sara Maude Hypnotherapy Edinburgh
  • How we collect or obtain information about you: when you provide it to us e.g. by contacting us, registering, uploading and downloading from our website, completing registration forms, posting blogs, or signing up for content such as newsletters. From your use of our website, using cookies and occasionally, from third parties such as mailing list providers.
  • Information we collect: name, contact details, social media information, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), engagement history and transaction history.
  • How we use your information: for administrative and business purposes (particularly to contact you, to improve our business and website, to fulfil our contractual obligations, to advertise our and other’s goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.)
  • Disclosure of your information to third parties: user information can be shared with partners for specific types of content and events where a user has registered their information. Other disclosures are only to the extent necessary to run our business, to our service providers, to fulfil any contracts we enter into with you and where required by law or to enforce our legal rights.
  • Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No, Sara Maude Hypnotherapy Edinburgh, does not sell data. However, when you register or sign up for certain types of content, your registration data can be shared with sponsors and partners. Examples of where we do this include event registrations, webinar signups or whitepaper downloads. We will always make it clear where any information provided will be shared with other parties.
  • How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business) and certain additional factors described in the main section below entitled How long we retain your information. For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.
  • How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology and only granting access to your information where necessary.
  • Use of cookies and similar technologies: we use cookies and similar information-gathering technologies such as marketing automation tracking on our website including essential, functional, analytical and targeting cookies. For more information, please visit our cookies policy.
  • Transfers of your information outside the European Economic Area: By using our website, your information may be transferred outside of the European Economic Area. We take personal data seriously and as such we ensure appropriate safeguards are in place, including, for example, that the third parties we use who transfer your information outside the European Economic Area have self-certified themselves as compliant with the EU-U.S. Privacy Shield.
  • Use of profiling: we use profiling to understand our users better through web and marketing analytics, provide targeted advertising and deliver a personalised user experience.
  • Your rights in relation to your information
    • to access your information and to receive information about its use
    • to have your information corrected and/or completed
    • to have your information deleted
    • to restrict the use of your information
    • to receive your information in a portable format
    • to object to the use of your information
    • to withdraw your consent to the use of your information
    • to complain to a supervisory authority
  • Sensitive personal information: we do not collect what is commonly referred to as ‘sensitive personal information’.

Our details

If you have any questions about this Privacy Policy, please contact our data protection officer using the details below;

Sara Maude Hypnotherapy Edinburgh is a company registered in Scotland under company number SC528108.

Our Registered office is;

3f1 7 Straiton Place,
Edinburgh,
Scotland,
EH15 2BA

E: sara@saramaudehypnotherapy.com
T: 07738 672291

When you visit our website

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

Web server log information

We use a third party server to host our website called Amazon AWS the privacy policy of which is available here: https://aws.amazon.com/privacy/?nc1=f_pr

Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.

Use of website server log information for IT security purposes

We collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber-attacks, by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.

Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: we have a legitimate interest in using your information for the purposes of ensuring network and information security.

Use of website server log information to analyse website use and improve our website

We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser use.

We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires.

Cookies

Cookies are data files which are sent from a website to a browser to record information about users for various purposes.

We use cookies on our website, including essential, functional, analytical and targeting cookies. For further information on how we use cookies, please see our cookies policy.

You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using a cookie control tool, but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookie policy.

When you contact us

We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

Email

When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Enquiry forms

When you contact us using an enquiry form, we collect your personal details and match this to any information we hold about you on record. Typical personal information collected will include your name and contact details. We will also record the time, date and the specific form you completed.

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Messages you send to us via our contact form may be stored outside the European Economic Area on our contact form provider’s servers.

Phone

When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us.

We record customer-facing phone calls for training and customer service purposes.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Post

If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)

Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

When you use our website

We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Social Media Tools

We have a wide range of social media tools to be able to use on our website. These tools include (but not limited to); Sharing, Likes, comments and submitting content both on and off our website. By using these tools, you are providing your consent to store and use the submitted data whether personal information or general information both on and off our website.

Legal basis for processing: your consent (Article 6(1)(a) of the General Data Protection Regulation). Consent: you give your consent to us storing and using submitted content using the steps described above.

We may also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Information you submit may be stored both inside and outside the European Economic Area on our servers as well as third-party servers such as Facebook.

For further information about the safeguards used when your information is transferred outside the European Economic Area.

Registering on our Website

When you register on our website, we collect the following information; Your Name, Email.

If you do not provide the mandatory information required by the form, you will not be able to interact with our website or on Teachable.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: registering and administering accounts on our website to provide access to content, allows you to download content and facilitates the running and operation of our business.

We will also use this information to tailor any follow up sales and marketing communications with you. For further information, see the section of this privacy policy titled ‘Marketing Communications’.

Transfer and storage of your information

Information you submit to us via the registration form on our website may be stored outside the European Economic Area on our third-party hosting provider’s servers.

Marketing communications

Our content, goods and services

When signing up for content, registering on our website or making a payment, we will use the information you provide in order to contact you regarding related content, products and services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing sara@saramaudehypnotherapy.com

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services, in order to assist your organisation, grow.

Third party goods and services

In addition to receiving information about our products and services, you can opt in to receiving marketing communications from us in relation third party goods and services by email by ticking a box indicating that you would like to receive such communications.

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: you give your consent to us sending you information about third party goods and services by signing up to receive such information in accordance with the steps described above.

Transfer and storage of your information

Information for marketing campaigns will be stored outside the European Economic Area on our third-party mailing list provider’s servers in the United States.

For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Use of tracking in emails

We use technologies such as tracking pixels (small graphic files) and tracked links in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates, click through rates and content engagement that our emails achieve.

Information obtained from third parties

This section sets out how we obtain or collect information about you from third parties.

Information received from third parties

We can often receive information about you from third parties. The third parties from which we receive information about you can include partner events within the marketing industry and other organisations that we have a professional affiliation with.

It is also possible that third parties with whom we have had no prior contact may provide us with information about you.

Information we obtain from third parties will generally be your name and contact details but will include any additional information about you which they provide to us.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).

Consent: where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.

For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.

Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.

Information obtained by us from third parties

In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as Companies House, online customer databases, business directories, media publications, social media, and websites (including your own website if you have one.

In certain circumstances will also obtain information about you from private sources, both EU and non-EU, such as marketing data services.

We will continue to send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

You can opt-out from receiving marketing communications at any time by emailing sara@saramaudehypnotherapy.com

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: Sharing relevant, timely and industry-specific information on related business services.

Where we receive information about you in error

If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.

Disclosure and additional uses of your information

This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure of your information to service providers

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business

These include the following: Internet services, IT service providers and web developers.

Our third-party service providers are located both inside and outside of the European Economic Area.

Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us.

We do not display the identities of our service providers publicly by name for security and competitive reasons. If you would like further information about the identities of our service providers, however, please contact us directly by email and we will provide you with such information where you have a legitimate reason for requesting it (where we have shared your information with such service providers, for example).

Legal basis for processing: legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest relied on: where we share your information with these third parties in a context other than where is necessary to perform a contract (or take steps at your request to do so), we will share your information with such third parties in order to allow us to run and manage our business efficiently.

Legal basis for processing: necessary to perform a contract and/or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: we may need to share information with our service providers to enable us to perform our obligations under that contract or to take the steps you have requested before we enter into a contract with you.

Disclosure and use of your information for legal reasons

Indicating possible criminal acts or threats to public security to a competent authority

If we suspect that criminal or potential criminal conduct has been occurred, we will in certain circumstances need to contact an appropriate authority, such as the police. This could be the case, for instance, if we suspect that we fraud or a cyber-crime has been committed or if we receive threats or malicious communications towards us or third parties.

We will generally only need to process your information for this purpose if you were involved or affected by such an incident in some way.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: preventing crime or suspected criminal activity (such as fraud).

In connection with the enforcement or potential enforcement our legal rights

We will use your information in connection with the enforcement or potential enforcement of our legal rights, including, for example, sharing information with debt collection agencies if you do not pay amounts owed to us when you are contractually obliged to do so. Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as legal rights that we have under copyright law or tort law).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: enforcing our legal rights and taking steps to enforce our legal rights.

In connection with a legal or potential legal dispute or proceedings

We may need to use your information if we are involved in a dispute with you or a third party for example, either to resolve the dispute or as part of any mediation, arbitration or court resolution or similar process.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest(s): resolving disputes and potential disputes.

How long we retain your information

This section sets out how long we retain your information. We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Retention periods

Server log information: we retain information on our server logs for 3 months.

Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 36 further month(s), after which point we will archive your information.

Newsletter: we retain the information you used to sign up for our newsletter for as long as you remain subscribed (i.e. you do not unsubscribe).

Membership: we retain the information you used to sign up for our memberships for as long as you remain subscribed (i.e. you do not unsubscribe).

Criteria for determining retention periods

In any other circumstances, we will retain your information for no longer than necessary, taking into account the following:

    • the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future);
    • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation);
    • whether we have any legal basis to continue to process your information (such as your consent);
    • how valuable your information is (both now and in the future);
    • any relevant agreed industry practices on how long information should be retained;
    • the levels of risk, cost and liability involved with us continuing to hold the information;
    • how hard it is to ensure that the information can be kept up to date and accurate; and
    • any relevant surrounding circumstances (such as the nature and status of our relationship with you).

How we secure your information

We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:

  • only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
  • using secure servers to store your information;
  • verifying the identity of any individual who requests access to information prior to granting them access to information;
  • using Secure Sockets Layer (SSL) software to encrypt any payment transactions you make on or via our website;
  • only transferring your information via closed system or encrypted data transfers;

Transmission of information to us by email

Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.

We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

Information stored on our premises

When you become a client of Sara Maude Hynotherapy we will be required to store various information on you which may include;

  • Personal Information on any Registration Forms
  • Any client notes made during our sessions
  • Any invoices or payment information

This information may contain sensitive information and as such we will ensure that your data in a locked filling cabinet at all times.  Only authorised staff will have access to your information, and will be stored for a maximum of 6 years of which we will destroy the data using a reputable third-party company.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where we provide services to you, we are required to keep a paper record of our sessions as well as any information that we collect from you.  This helps us to make sure our sessions are tailored to your needs and to ensure you are making progress throughout.

Transfers of your information outside the European Economic Area

Your information may be transferred and stored outside the European Economic Area (EEA) in the circumstances set out earlier in this policy.

We will also transfer your information outside the EEA or to an international organisation in order to comply with legal obligations to which we are subject (compliance with a court order, for example). Where we are required to do so, we will ensure appropriate safeguards and protections are in place.

Your rights in relation to your information

Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to the data controller using the details provided at the top of this policy.

  • to request access to your information and information related to our use and processing of your information;
  • to request the correction or deletion of your information;
  • to request that we restrict our use of your information;
  • to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third-party data controller);
  • to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
  • to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

Further information on your rights in relation to your personal data as an individual

You can find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here:https://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf

Verifying your identity where you request access to your information

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.

These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

How we verify your identity

Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.

If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.

We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.

Your right to object

You have the following rights in relation to your information, which you may exercise in the same way as you may exercise by writing to the data controller using the details provided at the top of this policy.

  • to object to us using or processing your information where we use or process it in order
  • to carry out a task in the public interest or for our legitimate interests, including ‘profiling’ (i.e. analysing or predicting your behaviour based on your information) based on any of these purposes; and
  • to object to us using or processing your information for direct marketing purposes(including any profiling we engage in that is related to such direct marketing).

You may also exercise your right to object to us using or processing your information for direct marketing purposes by:

  • clicking the unsubscribe link contained at the bottom of any marketing email we send to you and following the instructions which appear in your browser following your clicking on that link;
  • sending an email to sara@saramaudehypnotherapy.com, asking that we stop sending you marketing communications or by including the words “OPT OUT”.

Sensitive Personal Information

‘Sensitive personal information’ is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.

Our website does not allow you to register any ‘Sensitive Information’, however if we ask for this, you will be considered to have explicitly consented to us processing that sensitive personal information under Article 9(2)(a) of the General Data Protection Regulation.

Changes to our Privacy Policy

We update and amend our Privacy Policy from time to time.

Minor changes to our Privacy Policy

Where we make minor changes to our Privacy Policy, we will update our Privacy Policy with a new effective date stated at the beginning of it. Our processing of your information will be governed by the practices set out in that new version of the Privacy Policy from its effective date onwards.

Major changes to our Privacy Policy or the purposes for which we process your information

Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

We will provide you with the information about the change in question and the purpose and any other relevant information before we use your information for that new purpose.

Wherever required, we will obtain your prior consent before using your information for a purpose that is different from the purposes for which we originally collected it.

Children’s Privacy

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by contacting us by using the details at the top of this policy.